Return & Refund Policy

Effective Date: June 15, 2025

By Holy Banana Pvt Ltd

At Schoolbox (Holy Banana Pvt Ltd), customer satisfaction is our top priority. We are committed to delivering high-quality, hygienic, and timely lunchbox services. As we deal with perishable food items, returns and refunds are handled with care under the following policy:

1️⃣ Eligibility for Return / Refund

- Damaged or Incorrect Orders: If you receive a lunchbox that is damaged, incomplete, or incorrect, you must report it immediately upon delivery.

- Quality Issues: If you believe the quality of food is compromised, please raise your concern within 24 hours of delivery along with supporting photos, if possible.

- Non-eligible Situations: As we deliver freshly cooked, perishable food items, returns are generally not accepted once delivered unless the above conditions apply.

2️⃣ How to Request Refund / Replacement

Contact our customer care team at:

📞 +91 92205 68234

📧 support@schoolbox.co.in

Provide:

- Date of delivery

- Issue description

- Supporting photographs (if applicable)

3️⃣ Refund Process

- Approved refunds will be processed back to the original payment method within 5-7 business days.

- Refund amount may be partial or full depending on the nature of the complaint and management’s discretion.

4️⃣ Cancellation Policy

- Orders once processed cannot be cancelled as we prepare fresh meals based on your subscription.

- Any changes or cancellations must be informed before the cutoff time (usually before 9 PM for next day morning slots.) to avoid charges.

5️⃣ Contact Us

For any questions, please contact:

Schoolbox (Holy Banana Pvt Ltd)

📞 +91 92205 68234

📧 support@schoolbox.co.in

🌐 www.schoolbox.co.in