User Data Security Policy

Effective Date: 15 June 2025

By Holy Banana Pvt Ltd

1. Introduction

At Schoolbox, your privacy and data security are our highest priorities. This User Data Security Policy explains how we collect, store, protect, and manage your personal data when you use our website and mobile application. Our goal is to ensure full transparency and maintain your trust while complying with applicable data protection laws.

2. Scope

This policy applies to all users of the Schoolbox platform (website and mobile app) who interact with our services, including parents, students, delivery partners, vendors, and employees.

3. Data We Collect

We may collect the following types of personal information:

         •       User Profile Data: Name, phone number, email address, delivery address, child’s school and class details, etc.

         •       Payment Information: Transaction details via third-party payment gateways (we do not store card details directly).

         •       Device & Usage Information: Device ID, IP address, browser type, operating system, location data, access logs, and app usage patterns.

         •       Communication Data: Customer support communications, emails, chats, and feedback.

         •       Other Data: Preferences, reviews, survey responses, and service requests.

4. Purpose of Data Collection

We collect your data to:

         •       Provide, personalize, and improve our services.

•       Process orders and facilitate deliveries.

         •       Manage payments and billing.

         •       Communicate updates, offers, and important service notifications.

         •       Ensure system security, prevent fraud, and enforce platform policies.

         •       Comply with legal obligations.

5. Data Storage & Retention

• All data is stored securely on encrypted servers located in data centers that comply with international security standards.

         •       We retain your data only as long as necessary for business operations or legal compliance.

         •       Data is securely deleted or anonymized after the retention period ends.

6. Data Security Measures

We implement multiple layers of security to protect your data:

         •       Encryption: All personal data is encrypted during transmission (SSL/TLS) and at rest.

         •       Access Controls: Only authorized personnel have access to user data based on business needs.

         •       Monitoring: Continuous monitoring for potential security threats and vulnerabilities.

         •       Regular Audits: Periodic internal audits and security assessments.

         •       Incident Response: In the event of a data breach, we have protocols to notify affected users and regulatory bodies as per applicable law.

7. Third-Party Access

       •       We do not sell or rent your personal data to third parties.

         •       We may share data with trusted third-party service providers (e.g., payment processors, delivery partners, analytics providers) who are contractually obligated to maintain confidentiality and security.

         •       Any data shared is limited to the minimum necessary for service delivery.

8. User Rights

You have the right to:

         •       Access your personal data.

         •       Request correction of inaccurate data.

         •       Request deletion of your data (subject to legal obligations).

         •       Withdraw consent at any time (where applicable).

Requests can be made via email at support@schoolbox.co.in.

9. Children’s Data

We take special care in handling children’s data. Personal information related to minors is collected only with parental consent and is used strictly for the purpose of delivering our services.

10. Policy Updates

We may update this policy periodically. Any significant changes will be communicated via email or platform notifications. Continued use of our services after updates constitutes your consent to the revised policy.

11. Contact Us

For any questions or concerns regarding this policy, please contact:

Schoolbox (Holy Banana Pvt Ltd)

Email: support@schoolbox.co.in

Phone: ‪+91 92205 68234

Website: www.schoolbox.co.in