Terms & Conditions

Effective Date: June 15, 2025

By Holy Banana Pvt Ltd

Welcome to Schoolbox, an app-based meal delivery service offered by Holy Banana Pvt Ltd. By accessing or using the Schoolbox app, website, or services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Eligibility

You must be 18 years or older to create an account and subscribe to Schoolbox services. By registering, you confirm that you are legally capable of entering into a binding contract under Indian law.

2. Service Overview

• Schoolbox delivers fresh, hygienic, and child-friendly vegetarian meals to your doorstep.

• Meals are prepared in dedicated kitchens under strict quality controls.

• Services are currently available in select areas. Availability may vary based on location, logistics, and demand.

3. Orders & Payments

• Orders must be placed via the official Schoolbox app.

• Subscription is confirmed only upon full payment through approved payment gateways.

• Schoolbox reserves the right to reject any order due to payment issues or service unavailability.

4. Delivery Policy

• We deliver meals every early morning at your selected slots, typically between 6:00 AM – 8:00 AM (time may vary slightly).

• You may request delivery time adjustments via the app (subject to feasibility).

• It is your responsibility to ensure someone is available to receive the meal. If no one is present, the delivery will be considered completed, and no refund will be issued.

• Delays due to weather, strikes, traffic, or unforeseen circumstances will not be compensated.

5. Food Quality & Hygiene

• Hygiene is our utmost priority. Meals are prepared with fresh ingredients in FSSAI-certified, sanitized kitchens.

• Our staff follow strict hygiene protocols, including daily temperature checks, gloves, and surface sanitization.

• We do not use palm oil, nuts, or gluten-based ingredients in our standard menu unless specifically mentioned.

6. Food Allergies & Disclaimers

• Parents/guardians are required to declare any allergies (e.g., nuts, gluten, dairy) during registration in the app.

• Meals are prepared in dedicated kitchens, and allergen handling protocols are followed. However, Schoolbox is not a certified allergen-free service.

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☑ By subscribing, you acknowledge that you are solely responsible for evaluating the suitability of Schoolbox meals for your child. Schoolbox will not be held liable for any health complications, allergic reactions, or medical issues arising from undeclared, inaccurately reported, or unknown allergies.

7. Refund & Cancellation Policy

• Orders or plan changes must be made before 9:00 PM the day prior to delivery.

• Cancellations made after this cut-off are non-refundable.

• In the rare case of a missing or incorrect meal, please report it within 24 hours. Refunds or credits will be offered at our discretion.

8. Customer Responsibilities

• Provide accurate contact and delivery information at all times.

• Promptly update your child’s allergy details or delivery address in the app when changes occur.

• Misuse of services (e.g., fraudulent referrals, false complaints) may result in account suspension without refund.

9. Limitation of Liability

• Schoolbox is not liable for health issues, allergic reactions, or any losses resulting from meal consumption.

• We are also not responsible for delivery delays or service interruptions caused by factors beyond our control (natural disasters, strikes, internet outages, etc.).

10. Changes to Terms

• Schoolbox reserves the right to update or modify these Terms & Conditions at any time.

• Changes will be reflected on our website/app. Continued use of our services constitutes acceptance of the updated terms.

11. Governing Law

These Terms are governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts in New Delhi.

9. Contact Information

For any queries or concerns, reach out to us at

Schoolbox (Holy Banana Pvt Ltd)

📞 +91 92205 68234

📧 support@schoolbox.co.in

🌐 www.schoolbox.co.in